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1
Do I have to pay before you do pickup abroad?
No, you can pay when collecting your goods.
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2
Which country do you pick-up from?
All Countries: USA, UK, CHINA, INDIA, MALAYSIA, SOUTH AFRICA, etc. Just name them, we at your service.
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3
Do you handle air and sea?
Yes, we handle both air and sea, Full Container or Less Container
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4
Do you help purchase or pay supplier abroad?
Yes, on request.
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5
Do you pick up household goods?
Yes, we do.
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6
Do you require and deposit before pick-up?
No, we don't.
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7
Do you deliver outside of Lagos?
Yes, we do to our clients
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8
Do you do door-to-door shipment?
Yes, we do.
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9
Do you charge in Naira or foreign currency?
Subject to client, we can charge on both.
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10
Can you process Cargo Insurance for Client?
Yes, we do
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11
My shipment arrived damaged, what should I do?
If goods are lost or damaged during transport and damage is externally visible, please make a note on the waybill when the shipment is received, and file your claim with us and we will file same with the airline.
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12
What further pieces of advice will you give in case of damage?
- -Inspect the damaged goods and try to limit any further damages from occurring.
- -Consider how damage can best be repaired, if possible.
- -Reserve Insurers right/opportunity to inspect the damaged goods.
- -Store the damaged goods separately.
- -Store all packaging material
- -Do not transport goods onwardsess Container.
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13
What information will I need to submit a claim?
Your claim may be submitted in any suitable format but it should include the following information; to be forwarded to insurance company.
- -If you have purchased Cargo Insurance, please provide invoice copy and proof of payment.
- -Waybill copy.
- -When shipment was collected for transport.
- -When shipment was delivered (if applicable).
- -Description of the damaged or lost goods.
- -Weight of damaged or lost part of goods (actual weight of the goods).
- -When shipment was collected for transport.
- -How and by whom the damage was discovered.
- -Your contact details.
- -Photographs of the packaging and the damage to the goods, if possible before unloading when shipment is still in the transport unit (pictures should show damage and if possible cause of such damage).
- -Substantiated value including purchase costs, estimate for repair, etc.
Please provide this information and all enclosures to us within 7 days of receipt of the goods.
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14
Does ALS Limited transport dangerous goods?
ALS Limited transports dangerous goods in accordance with national and international ADR regulations. Please note that transport schedules for dangerous goods need to be arranged separately so contact us directly and we can quickly set up a suitable solution for your needs.
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15
Do you handle air and sea?
ALS Limited transports dangerous goods in accordance with national and international ADR regulations. Please note that transport schedules for dangerous goods need to be arranged separately so contact us directly and we can quickly set up a suitable solution for your needs.
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16
Why Should I pack/wrap my goods?
It is very important to pack/wrap the goods properly. If a shipment is not properly packed, there is a risk it could be damaged and/or damage other goods.
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17
How much does the Freight Transportation cost?
It depends on your shipping requirements, distance, size and weight of goods. Contact ALS Limited.
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18
Can I pick up my shipment at your warehouse?
Yes.
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19
What do I need to pick up the shipment?
You have to come to our office with means of Identification ( International Passport).
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20
Can you process customs brokerage on our behalf?
Yes.
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21
Can you process NAFDAC and SONCAP for your clientele?
Yes.
